CAR STEREO WORLD

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About Us

Site updated12/02/03

The very honest, straight
forward way, we like to do business:

When you place your SECURED order with us at CSW,
you agree to the following terms and conditions.
Go here to the bottom of THIS page to place your order
 on our SECURED SERVER, AFTER you read the following:

SHIPPING

Shipping is additional to the cost of the product
you wish to purchase unless otherwise noted.
Our rates are based on UPS rates.
We charge a $5.00 handling/processing fee to all UPS orders and
a 10.00 handling/processing fee to handle
all POSTAL Orders (but only one fee *PER* Order).
We ship all of our orders UPS ground. However, if you require
speedy delivery, Next, 2nd, and 3 day select rates are available.
We aim to ship the day your payment clears. UPS Ground time
averages about 3 days (depending on where you live in the Continental US)

INTERNATIONAL

PLEASE NOTE: All international orders
are shipped United States Parcel
Post Service. Most countries are
shipped 4-7 day delivery when available.
We impose a $10.00 handling
fee to process the order.
WE CAN ONLY SHIP TO A
BANK VERIFIABLE CREDIT CARD BILLING ADDRESS.
Please do not submit an order if your country
(such as Australia and England)
does not allow for Credit Card Address verification.
Direct Wire Transfer of funds as well as
Western Union Wire Transfer is
available for most sales transactions.

SHIPPING VERIFICATION
Please do not call our offices
for shipping progress on your particular order.
We email everyone who supplies us an Email address,
a UPS assigned Tracking number when your order ships that day.
PLEASE NOTE: It sometimes takes UPS a day
or so to acquire information on a particular shipment.
For your convenience, we have a direct UPS
Tracking program on the FRONT of our home page.
You can input the UPS tracking number you receive when your order
is SHIPPED at that location to see the progress of your shipment.
AGAIN: YOU WILL RECEIVE A UPS TRACKING NUMBER
*ONLY* WHEN YOUR ORDER SHIPS. NOT BEFORE.

DO NOT CALL OUR OFFICES
FOR YOUR SHIPMENT PROGRESS.

USE THE UPS TRACKING PROGRAM ON OUR FRONT PAGE.

PAYMENT
Due to the high cost of FRAUD and handling COD's we
NO LONGER accept this as an optional form of payment.
If paying via MONEY ORDER OR CERTIFIED
CHECK ONLY in advance, please EMAIL us
with your order, and we will specify the exact
amount you need to send with shipping figured in.
If such arrangements are made ahead of time,
(via EMAIL or Phone) we will gladly accept prepaid orders.
Money Order, Western Union, Certified Check Electronic,or Wire Transfer
We also accept MOST MAJOR credit cards:
Visa, Master Card, Discover, and American Express.
The person submitting the order must be registered cardholder
or account owner. No second or third party orders will be accepted.
We will ship requested merchandise
ONLY to the address registered
with your credit card company or bank.
Addresses WILL be verified.
Any change of address must FIRST
be registered with the Bank ahead of time.
WE WILL ONLY SHIP
TO THE BILLING
ADDRESS/ALTERNATE SHIP-TO
ADDRESS ON THE
CREDIT CARD.
PERIOD
We again also accept
Western Union, PAYPAL or Wire Transfer.
We ship from our warehouse in N.J. so
N.J. residents, please add 6.0% tax to your order.

RETURNS

We have NO RETURNS. (*UNLESS for Warranty Repair)
When you make your purchase, it is yours.
If a return is deemed appropriate* we can only accept returned
merchandise within 7 days of purchase
and under the following special conditions:
Merchandise must be in original BRAND NEW
condition and in ORIGINAL UNOPEN SEALED BOXES.
When an order is returned,* a 35% re-stocking fee (of purchase price)
will be applied to items shipped from our stock.
We charge a 40% re-stocking fee on specialty ordered items
you previously acknowledged as "SPECIAL ORDER."
Shipping and Handling Charges are NON-REFUNDABLE.
You will pay to have the product shipped to us.
Any and ALL refused orders will be charged a mandatory 35% restock
fee as well as the shipping & handling costs.
A Return Merchandise Authorization
 number is *required* on all returned product.
Without a RMA number, the shipment will be refused.
Please call for this Authorization number (RMA) prior to ANY return.
Any RMA Number not used after 30 days of issue,
will no longer be acceptable and will be refused.
*The above return authorizations are limited
 to Fraudulent or extreme circumstances.
ALL SALES ARE FINAL

CANCELED ORDERS

Once an order is processed, it is yours.
CSW will attempt to notify you if your order will take
 more than 5 days to ship AFTER your payment clears.
We specialize in the ordering of non-stocked
 merchandise to cater to your specific needs.
(We will inform you when requested merchandise is "specialty")
However, due to our short margins, as well as huge stocking inventory
such "specialty" orders are not able to be returned.
(except for manufacturer defect)
Thus, cancellations of any "specialty" orders
(once shipped) cannot be accepted.
 Now, if such a cancellation IS necessary, it can ONLY be accomplished
if WE on our end are able to cancel the order
with the manufacturer PRIOR to it's being shipped.
We need a 4-5 day window as many times items are in transit.*

We will charge a 20% fee on any item ordered from
our stock that is canceled and which has not shipped.
On any order you refuse, you will forfeit from your payment
all shipping and handling charges.
In addition, we will charge the following:
30% restocking fee on items shipped from our inventory
OR
35% cancellation fee on any item that we "special" ordered
and of which we notified to you as a special order.
*We will attempt to cancel "specialty orders," if you inform us and 
"IF OUR SUPPLIER HAS NOT ALREADY SHIPPED YOUR MERCHANDISE."
However, if it is ready in transit, we cannot cancel it. 
If you choose to cancel or refuse it once it is
shipped, then the above fees will be imposed.
ALL SALES ARE FINAL

*WARRANTIES

WARRANTIES come with all merchandise CSW sells.
Within the first 7 calendar days of your receipt of your equipment,
we will either repair or replace (at manufacturer's discretion) the unit,
and return it to you at no cost other
than the cost of shipping the unit back to us.
*Unless our web page has specific warranty
information dealing with a particular manufacturer.

ALL WARRANTY RETURNS REQUIRE a RMA Number.
Please call for the Return Number.
*Within* 30 calendar days after your receipt
of your equipment, we will handle
your warranty repair for you, however you
 must bear ALL shipping costs.*See below.
In an attempt to discourage Discount Internet sales of their products,
some manufacturers have published
various disclaimers of responsibility for
warranty on their products. This is not an issue with us.
We will secure warranty service through our sources
Some product may have additional warranties and if so,
it will be listed with on the product description page.
PLEASE NOTE: MANUFACTURERS DEFECT,
and USER DAMAGE is different.
In the rare case of manufacturer's defect,
we gladly will assist to get your problems solved.
However, a warranty is NOT a protection against USER DAMAGE.
A manufacturer may refuse to repair USER DAMAGE.
Freight charges will still apply in this instance. Simply put:
IF YOU BREAK YOUR OWN EQUIPMENT, YOU PAY FOR IT.
Not us. Our low prices do not allow us the ability
to absorb the price of USER DAMAGED goods.

DAMAGED GOODS DUE TO SHIPPER

This subsection covers what to do if you receive
DAMAGED GOODS due to the SHIPPER (i.e. the box is crushed)
If your merchandise arrives visibly damaged, you need to do the following:
1. Keep all original shipping cartons
2. Notify UPS (or the source of the delivery) of the receipt of DAMAGED GOODS
due to SHIPPING they will then instruct
you to contact us, we will then file the claim.
3. DO NOT return the goods to us. Wait until you hear form UPS or US.
*ALL RA's for goods shipped 30 or more days
MUST include a shipping charge on repairs
to cover our cost of shipping the merchandise
back to the manufacturer and then back to you,
the customer. A flat fee of $10 covers this is per item, except woofers,
which is $15 per item. This payment is be enclosed with the return.
If not, the COD charge on the return to the customer will be $10 or $15 higher.
Please note that Returns can become
a very time consuming and costly process.
PLEASE NOTE: That when sending back a Warranty Repair
we CANNOT be held accountable for the
time a particular company takes in servicing
your warranty repair. Most companies take between 2 to 6 weeks in
handling most repairs. Some longer. Others shorter.
Please do NOT call us for regular updates as to the status of a
particular warranty claim. Be assured that
we will send you the repaired merchandise
just as soon as we receive it from the manufacturer.
We can do NOTHING to expedite a manufacturer
to handle a particular warranty claim.
"As you may realize, many manufacturers whose products we carry do not
want their goods marketed on the net. There is a strong likely hood that many of
them will decline to perform warranty service on goods purchased on-line.
We will handle warranty during the first year of ownership
on goods purchased from us. Our only requirement
is that you cover the cost of shipping these goods.
A flat fee is charged in the amount of $10 per defective item,
and $15 per defective woofer.
Payment MUST be made in advance. We will accept
Credit Card charges. COD for these charges will be $7 higher"

DISCLAIMER

We are not responsible for typographical errors.
Please inform us of any you may locate on our page.
We cannot be responsible for published manufactures specs and claims.
We do not make assertions as to the
suitability of any manufacturers product for any
specific purpose, nor are we liable for consequences of performance,
 intended or otherwise of any manufacturers product.
By ordering with us, in the event of a model number year change, 
you agree to allow CSW to substitute a newer
model by the same manufacturer of equal or greater value and specifications
if a specific ordered model is discontinued and replaced with a newer year model.
* PLEASE check with a Pro installation business prior to any purchase of speakers,
enclosures, etc. that you feel are designed for your vehicle.
Vehicles vary from year to year and sometimes,
the information available to us will not match your vehicles specifications exactly.
CSW cannot be held liable for the exact fit of
speakers and other size oriented products.
Again check with a PRO installation house PRIOR to the purchase of and
of these size specific products to ensure a
reliable fit, as when you purchase it, it is yours.
*CSW has the final decision concerning other advertised prices it will meet or beat.

THE LOGICAL APPROACH

Put all your documentation, including your receipts, warranty papers,
and boxes in a safe place. You will need them IF warranty service is necessary.
We highly recommend professional installation or at least the
professionally assisted installation of your mobile electronic products.
Remember the old adage, "when all else fails READ the INSTRUCTIONS."
We however recommend you ALWAYS read the instructions
BEFORE you attempt any installation of any
product we sell and ESPECIALLY BEFORE
you connect that HOT LEAD! OUCH!!

RECEIVING YOUR ORDER

By sending in your order, you agree:
1. I ACKNOWLEDGE that if I am not
at home when my parcel is delivered,
 the carrier may leave the parcel
unattended at my designated "ship to" address,
whereupon liability for this parcel becomes mine alone.
If delivery tracer shows delivery to this address,
I agree to not hold CarStereoWorld responsible for this parcel.
2. I UNDERSTAND that I may, for an additional
fee to be determined by the carrier,
request that the carrier will only release parcel to person bearing identification,
but that liability for said parcel will still be borne by me.
3. WE AGREE to initiate claims against the carrier, where necessary, to help you
recover your loss, but we take no responsibility for the loss of your
parcel when we can demonstrate that we placed it in the care of the carrier.
4. We STRONGLY RECOMMEND that your EMAIL
address be clearly presented with your order.
We agree to notify you at this address that your parcel has been shipped,
on the day it has been shipped. This allows you to both track the progress
of your shipment and to make
arrangements to be present to receive your package.
5. YOU AGREE to notify us if you have not received your parcel by the
7th business day after your parcel has been shipped, and you agree to make
this notification within 2 business days (by the 9th business day) of this fact.
Any other questions can be addressed by 
contacting us via email, or calling at 910.796.1438.

By going to our SECURED SERVER order page
HERE
you indicate your compliance with our terms.